The participant from Chile experienced Online Roulette confronted an deadlock Along with the account verification method due to a Earlier blocked card. The casino experienced requested a photograph on the old card, which the player couldn't give mainly because it were lost and replaced. This experienced brought about a delay in processing a withdrawal ask for produced on January 3rd.
Las solicitudes de retiro han sido rechazadas debido a datos incorrectos ingresados para la acreditación de fondos (detalles bancarios). No podemos procesar el retiro a datos incorrectos, ya que esto podría resultar en la pérdida de sus fondos.
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Despite the grievances crew's suggestion to cooperate with the On line casino, the player stood organization on his conclusion. Due to this fact, due to deficiency of cooperation from your participant's aspect, we were being not able to guide even more and needed to reject the complaint.
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The grievances crew had prolonged the time frame with the participant to respond, however the participant failed to achieve this. Subsequently, we ended up struggling to proceed Along with the investigation and had to reject the criticism.
The player from Chile, Regardless of a number of makes an attempt at verification, professional delayed payment of her one hundred,000 pesos winnings. She experienced furnished the casino with essential documents such as her copyright and a photograph of herself While using the paperwork.
afterwards, the On line casino verified that each one Earlier asked for withdrawal transactions had been successfully credited for the player. The casino assured the participant that every one her requests had been successfully processed on their stop. The difficulty was thought of solved, but without the need of affirmation with the player, the grievance was turned down.
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on the other hand, it's been 7 days For the reason that new request, as well as casino hasn't deposited the money. participant’s complaint is resolved correctly.
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